FAQ

Your price is a fixed quote based on the scope of your clean - your home size (bedrooms, bathrooms, square footage), the service type you select (Recurring, Deep Cleaning, or Move In/Move Out), and any add-ons you choose. Each service type has its own base time allocation for a GENERALLY CLEAN home in typical condition (for example, Recurring cleanings are generally allocated around 3 hours, Deep Cleanings around 4.5 hours, and Move In/Move Out cleanings around 5.25 hours, depending on your home's size). Our rate includes insurance, all supplies, equipment, and transportation.

The estimated time shown during booking is used to schedule and allocate the right amount of cleaner time for your job based on a typical/general condition for your selected service type, it is NOT how your price is calculated or billed. Your quoted price stays the same whether the job takes more or less time than estimated. If your cleaner finds that your home (or a specific area) needs meaningfully more work than a typical clean for that service type - and you approve the additional time - that extra time is billed at $40/hour. See 'What if my home is dirtier than a typical clean and needs more time?' below for detail.

Our pricing is based on a typical level of cleanliness for your home's size, scope, and selected service type (Recurring, Deep Cleaning, or Move In/Move Out). If you know an area or your whole home may need extra attention, we highly recommend uploading photos when booking (or within 48 hours after). We'll review them and confirm a fixed price upfront, once confirmed, that price stands even if the job takes longer than expected, as long as the actual condition on the day matches what was shown in your photos. If the actual condition is significantly worse than what was pictured, we'll let you know and may need to adjust the price accordingly, with your approval. If no photos are provided and your cleaner finds the space needs significantly more work once on-site, they'll contact us directly, and we'll reach out to you to decide how to proceed. Either way, we never rush or cut corners to fit a time estimate, quality always comes first.

Our pricing is based on the scope of your clean, not a strict time meter. If your cleaner finishes ahead of estimate while meeting our quality standard, you'll still be charged the full quoted price. If a cleaning requires more time than expected, we'll always request your approval before charging for the difference.

Yes! Weekly bookings save 12.5%, bi-weekly saves 6.25%, and every 4 weeks saves 2.5% per visit. The discount applies automatically in your booking.

Enter your promo code at checkout. Codes can be a fixed dollar amount or percentage off. Some codes have expiry dates or usage limits. Follow us on social media for launch promos!

No - all cleaning supplies and professional equipment are included in our rate. This includes eco-friendly cleaning products, vacuums, mops, pressurized floor steamer, and all necessary tools.

Absolutely. Add a note in the Special Instructions field during booking. We can accommodate most sensitivities and allergies with advance notice.

Yes! Just indicate 'Pets at home' when booking. We recommend adding the 'Pet-Friendly Cleaning' add-on for extra attention to pet hair and areas. Please secure any aggressive pets before our cleaner arrives.

Not at all. You can choose 'Someone will be home', 'Remote unlock', or 'Key with provider' during booking. Your alarm/door code is stored encrypted and only shared with your assigned cleaner.

Yes. All Metro Maids cleaners go through a thorough screening process including background checks, in-person interviews, and training with our Lead Cleaning Expert before their first booking.

Add parking instructions during booking. You can indicate street parking, a permit you'll provide, a parking code, or recommend a nearby paid lot. This really helps your cleaner arrive on time and stress-free!

Yes! Metro Maids Montreal is proudly queer-owned and operated. We are deeply committed to creating safe, inclusive spaces - both in our team and in our clients' homes.

Yes. During booking (Step 5), you can toggle 'Prefer LGBTQ+ identified cleaner'. We'll match you with an LGBTQ+ team member when one is available.

Absolutely. You can optionally add your pronouns during booking. All our team members are trained to respect and use the pronouns you share.

Cancellations made 48+ hours before the scheduled clean receive a full refund. Cancellations within 48 hours may be subject to a cancellation fee. Contact us as soon as possible and we'll do our best to work with you.

Yes! You can reschedule through your customer dashboard or by contacting us directly at maids@metromaidsmontreal.ca or (514) 000-0000.

Tipping is never expected but always appreciated by our cleaners. 100% of any tip goes directly to your assigned cleaner. You can tip in cash after the service.