Last updated: June 27, 2026
By booking services with Metro Maids Montréal ("Metro Maids," "we," or "us"), you ("the Customer") agree to the terms outlined below. Our goal is to provide high-quality residential and commercial cleaning services throughout the Greater Montréal area.
Payment is securely processed via Stripe at the time of booking. All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes (QST/GST). For recurring services, your card will be charged automatically according to your selected frequency until you cancel.
If you are not satisfied with your cleaning, please notify us within 24 hours of completion. We will return within 48 hours to re-clean the disputed areas at no additional cost. Claims made after 24 hours are not eligible for a re-clean.
The safety and health of Metro Maids Montréal staff is a top priority. Staff are instructed not to clean areas or items deemed unsafe or unsanitary.
For sanitary reasons, Metro Maids Montréal does not clean:
Metro Maids may take before-and-after photographs for internal quality control, training, and documentation purposes only. By booking services, the Customer consents to such internal use. Photos will never be published or used for marketing purposes without the Customer's separate, explicit written consent.
Metro Maids provides arrival windows of approximately one hour. Schedules may be affected by traffic, cancellations, access delays, or unforeseen circumstances.
Definition of Appointment Time:
Time spent on property walk-throughs, service instructions, concierge access, elevator wait times, parking, and any access delays counts toward your total appointment time. Customers are responsible for providing timely access to ensure the most efficient use of your booked service hours.
If our staff arrives at the scheduled location and is unable to access the premises to perform the service, a $40 Lock-Out Fee will be charged to cover travel time and operational costs. Please note that a Lock-Out is not considered a cancellation; we will contact you immediately to assist with access, or you may reschedule the appointment for a later time at your convenience.
The Customer agrees not to directly hire, engage, contract with, or solicit any cleaner, contractor, employee, or other personnel introduced by Metro Maids Montréal for the provision of cleaning or related services during the term of service and for a period of twenty-four (24) months following the last service provided by Metro Maids Montréal. If the Customer wishes to engage such individual directly, they must first obtain Metro Maids Montréal's written consent and pay the applicable placement fee.
If the Customer hires or engages any Metro Maids Montréal cleaner, contractor, employee, or other personnel in breach of this section, the Customer agrees to pay Metro Maids Montréal a placement fee of $3,000, representing a reasonable estimate of the costs associated with recruiting, training, onboarding, and replacing personnel, as well as the loss of business opportunity.
Metro Maids carries liability insurance. However, we are not responsible for damage to items of extraordinary value, pre-existing damage, or items not disclosed prior to cleaning. Customers are encouraged to secure valuables and fragile items before service begins.
Metro Maids reserves the right to update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the revised terms.
Questions about these terms? Contact us at maids@metromaidsmontreal.ca or (438) 838-8240.