Last updated: June 27, 2026
At Metro Maids Montréal, we understand that plans change. To ensure we can accommodate all our customers and compensate our staff fairly for their scheduled time, the following cancellation and rescheduling policy applies to all bookings.
48 Hours or More Notice - No Charge
Cancellations or rescheduling made at least 48 hours before your scheduled appointment are free of charge.
Less Than 48 Hours Notice - 50% Fee
Cancellations made within 48 hours of the scheduled appointment will be charged 50% of the service fee.
Same-Day Cancellation - 100% Fee
Cancellations made on the day of service, or no-shows, will be charged 100% of the service fee to the payment method on file.
If Metro Maids Montréal arrives at the scheduled service location and is unable to access the premises due to the Customer's failure to provide access, a $40 Lock-Out Fee will be charged to cover travel time and operational costs. At Metro Maids Montréal's discretion, the appointment may be rescheduled as a one-time courtesy. However, if the rescheduled appointment is subsequently cancelled by the Customer for any reason, the original appointment will be treated as a same-day cancellation, and the applicable same-day cancellation fee will apply. The rescheduled appointment does not replace or waive the fees associated with the original appointment.
For recurring cleaning subscriptions, you may cancel at any time by contacting us. Cancellation stops future charges but does not refund services already rendered. The 48-hour notice policy applies to individual recurring appointments.
To cancel or reschedule, please contact us as early as possible at maids@metromaidsmontreal.ca or (438) 838-8240. Cancellation requests are confirmed based on the timestamp we receive them.
Questions about this policy? Contact us at maids@metromaidsmontreal.ca or (438) 838-8240.